Historiana Designs Terms & Conditions
TERMS AND CONDITIONS
By using this website you are agreeing to my terms and conditions.
All designs are Copyright © Helen Roche and Historiana Designs. All rights reserved.
Payments are processed securely on my website by Worldpay, a third party secure payment processor, or by Paypal. Your card details are not stored on my website, nor can Historiana view them at any time. All prices shown are in pounds sterling (GBP), and I reserve the right to alter these at any time.
POSTAGE AND SHIPPING
Items will normally be posted within 3 business days of receipt of your payment. For special order items and commissions, please allow a longer time after receipt of payment before the items are shipped (arrangements can be discussed at the time of ordering). If there is any delay I will let you know as soon as possible after you have placed your order. If you require something super-quick, please contact me and I will see what I can do to help. Your order will be shipped to the address associated with your bank card.
UK POST Standard UK post is via First Class Post or Second Class Post according to your choice. Special items such as commissions will be sent by Recorded Delivery, or Next Day Delivery.
REST OF WORLD Standard shipping is by Airmail and may take up to 25 business days, but can take longer. If you would prefer a specific service, please contact me and I will be happy to provide a quote. Special items, made-to-order, commissions, limited editions and unique pieces will be sent by courier or International Signed For. Postage options can be discussed with you when dealing with your order.
Customers are responsible for payment of any import taxes, duties or levies resulting from their order. Please note that I am unable to state anything other than the true value of goods on customs declarations.
2nd class: £1.80
1st class: £2.40
- Free postage for orders over £30
- Free postage for orders over £35
Rest of World Excepting Pacific
- Free postage for orders over £40
Pacific, Australia, NZ
RETURNS AND CANCELLATIONS
It is very important to me that you are happy with your purchase, and I offer a return policy on most jewellery items (this does not apply to any personalised or specially designed items or special orders, all of which are non-returnable). You have 14 days from the time of receiving your order to notify me of any items you wish to return to me for a refund. I need to receive your returns within 10 days of your notifying me of your wish to return the item/s. I am unable to accept returns after four weeks have passed from the date of receipt of the order. Items must be returned in their original packaging and the buyer is responsible for return postage. Please use Recorded Delivery for any returns as I cannot be held responsible for any returned items that are lost or damaged in transit. I will refund you the cost of your order when I receive the returned items.
Any exchanges will be handled as a new sale and a return, so you will be required to order your preferred item from the website as usual. If you then return the original item to me, I can refund you for the item as soon as I receive it. It is best to use Recorded Delivery for any returns, as I am afraid I can't be held responsible for any returned items that are lost in transit. The buyer is responsible for return postage costs, the exception being if the item is faulty.
I will replace free of charge (subject to stock) any faulty items, providing this is notified to me within 7 days of receipt of the item and all parts are returned safely packaged. In the unusual event that a faulty or substandard item has been sent in error, you will receive a like-for-like exchange or if you prefer, a refund instead. Please let me know and I will then either send you the replacement item, or refund you the cost of the item and postage when I have received the returned item.
If you decide to cancel your order, please notify me as soon as possible before shipping. I will refund you the total cost of your order including shipping. If you wish to cancel and I have already sent the order, then please see my returns policy. I will be able to refund you the cost of the order once returned but not the return postage costs. For special and commissioned orders there is a 50% deposit paid in advance which is non refundable.?
The return address for unwanted/returned items will be included in your order.
We follow Royal Mail's procedures for lost mail. For standard UK deliveries, an item is not considered to be be lost until 15 working days after the item was due to have arrived, and for international deliveries, 25 working days, but this can be longer. Please contact your local Post Office or depot in the first instance if an item has not arrived in the expected time.
I am committed to protecting your privacy and will only use the information that I collect about you to process your order. The type of information I will hold about you includes your name, address, phone number and email. I use this information to dispatch your order and for notifications about your order, such as processing and dispatch info etc. I will not use this information other than to process and dispatch your order.
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JEWELLERY CARE AND INFORMATION
All jewellery should be worn with care. It is advisable to protect all jewellery from contact with water – don't wear it while swimming, showering etc. Please take care not to allow your jewellery to come into contact with cleaning materials, perfumes or toiletries. Most metals and metal platings will oxidise and the colour may become dull with time. You can prevent some oxidisation by keeping the item in a sealed bag. Most silver plated items will eventually yellow with time, so give them a very gentle polish with a silver polishing cloth, and they should regain their old shine.?
Historiana's glass cabochon jewellery is made by setting a glazed paper image under glass, and is therefore not waterproof. Do take care, especially with the rings as it is very easy to forget you are wearing them when washing your hands. Most of the metal parts are lead, nickel and cadmium free, and all standard components are compliant with E.U. Safety standards for heavy metals. (Some pieces may use 'upcycled' vintage jewellery components, which cannot be certified free of heavy metals. These pieces will be clearly labelled as such). If you would like to check that a specific piece is entirely nickel, cadmium and lead-free, please contact me.
HEALTH AND SAFETY
Please keep all Historiana jewellery away from babies and small children, since it is composed of small parts which could be a choking hazard.
SPECIAL ORDERS AND COMMISSIONS
Special orders are welcome. Please contact me to discuss your requirements. A 50% deposit is payable on all custom orders; this is non-refundable in the event of the customer cancelling or changing the order after the deposit has been paid and the commission has begun. Special orders fall outside the usual postage costs, and shipping will be calculated by weight and size.
WHOLESALE ORDERS TO SHOPS
Please get in touch with me for my wholesale prices and for the quantities you require. Wholesale orders fall outside of the usual postage offer and shipping will be calculated by weight and size.
CHANGES TO THESE TERMS
I reserve the right to update and make alterations to these terms at any time to ensure I keep updated with current policy and legislation. By using my website you accept that you will be responsible for ensuring you stay updated with any changes to my terms.
If you wish to share an image on social media, then please link it back to my site or social media page and credit me in your post. Thanks again.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
For further information, please contact Historiana via our contact page.